Service contents

Baume & Mercier watches benefit from a worldwide after-sales service network meeting the highest technical quality standards of Swiss Fine Watch-making.

Chosen through a rigorous selection procedure, only authorized Baume & Mercier resellers and After-Sales Service Centers are entitled to service your watch.

Regularly trained by the brand, they provide impeccable service quality thanks to a variety of tests and the use of the most modern and reliable testing instruments.

Any operation that has not been carried out by an After-Sales Service Centre or retailer authorised by Baume & Mercier is excluded from any Baume & Mercier guarantee coverage. This also applies to the use of spare parts that do not meet the quality standards set by Baume & Mercier.

Within Baume & Mercier we make a distinction between contemporary watches and antique watches.

For contemporary watches we offer three different services:

  • The quick service
  • The maintenance service
  • The complete service

For antique watches:

  • The complete service and/or restoration service
     

The quick service

The quick service was designed in the event your Baume & Mercier watch simply requires a batter replacement or movement adjustment.

The quick service includes:

  • General and aesthetic check of the watch (scratches, knocks)
  • Movement functioning check
  • Opening the case to carry out a check on the functioning and consumption limit for quartz watches and an amplitude check for mechanical movements
  • Replacing the back gasket, worn parts and the battery
  • Water-resistance to air and water check (watches with a water resistance to more than 100m)
  • Cleaning the case and the bracelet with a soft cloth
  • For mechanical and automatic watches, we carry out a working check at 0 hours, at 24 hours as well as a power reserve check.
     

The maintenance service

If you want the working of your watch to be thoroughly checked, the maintenance service is recommended.

The maintenance service includes the total dismantling of your watch:

  • General and aesthetic check of the watch (scratches, knocks)
  • Movement functioning check
  • Opening the case to carry out a check on the functioning and consumption limit for quartz watches and an amplitude check for mechanical movements
  • Replacing the back gasket, worn parts and the battery
  • Water-resistance to air and water check (watches with a water resistance to more than 100m)
  • Ultrasound cleaning to refresh the case and the strap (optional operation)
  • Checking and adjusting the strap and the clasp
  • Working check at 0 hours, at 24 hours and 48 hours as well as a power reserve check for mechanical and automatic watches

Damaged spare parts that need changing (dial, hands, sapphire crystal, crown, metal bracelet) will be replaced and invoiced in addition to the standard service price.

 

The Complete service

If the movement needs repairing, the complete service will be offered to you.

  • General and aesthetic check of the watch (scratches, knocks)
  • Movement functioning check
  • Opening the case to carry out a check on the functioning and consumption limit for quartz watches and an amplitude check for mechanical movements
  • Movement revision
  • Ultrasound cleaning of the movement for mechanical and automatic watches
  • Replacing the back gasket, worn parts and the battery
  • Water-resistance to air and water check (watches with a water resistance to more than 100m)
  • Ultrasound cleaning to refresh the case and the strap (optional operation)
  • Checking and adjusting the strap and the clasp
  • Working check at 0 hours, at 24 hours and 48 hours as well as a power reserve check for mechanical and automatic watches.

Damaged spare parts that need changing (dial, hands, sapphire crystal, crown, metal bracelet) will be replaced and invoiced in addition to the standard service price.

 

Antique watches

« Antique » watches at Baume & Mercier are watches that are more than 20 years old, starting from the production date. The Baume & Mercier brand offers a "repairability guarantee" for all these watches.

If the repair cannot be carried out locally due to a lack of available spare parts, the watch is sent to Switzerland.

On receiving the watch, we draw up a quote and after agreement from the customer, the watch is repaired. In the event the customer refuses the quote, the customer will be invoiced a fixed sum.